WHEN ARE ORDERS SHIPPED?
All orders are processed and shipped during normal business hours Monday-Friday, from 9 a.m. to 5 p.m., excluding holidays. Estimated ship times are listed below.
Order Date Ships in 1-2 business Days Ships in 2-5 business days
Monday Tuesday or Wednesday Wednesday through Friday
Wednesday Thursday or Friday Friday through the following Wednesday
Friday - Sunday Monday or Tuesday Following Tuesday through Friday
WHAT ARE THE SHIPPING CHARGES, METHODS, AND DELIVERY TIMES?
We offer multiple shipping options so you can choose the one that best suits your needs. To calculate the total time until your order is delivered, please add the time-to-ship found alongside each book's listing to the transit-time assigned to your selected service level.
Depending on your shipping state, shipping rates may be increased to cover state or local taxes. Rental shipping charges depend upon whether the book is a retail book or a marketplace book. The above charges, as well as the free shipping option, apply. However, return shipping for rental books is free.
* Please note that the estimated ship time reflects an estimation of the time it will take to receive your order once it has been shipped. Although these estimates are based on thousands of historical examples, it is possible that your shipment might take more time than what is stated here. Shipments to Alaska, Hawaii, Puerto Rico, or military (APO/FPO) addresses are likely to take longer.
HOW MANY PACKAGES WILL I RECEIVE?
In our efforts to provide you with the best possible service we might find it necessary to deliver your order in more than one package, but it would be extremely rare for you to receive more than two packages for an average shipment.
WHEN WILL I RECEIVE A TRACKING NUMBER FOR MY ORDER?
In most cases you will receive a tracking number as soon as your order is shipped. Please note that Economy Shipping service may only provide a "Delivery Confirmation" number, with limited tracking information, and that tracking will not be available for all orders. When ordering from the Marketplace, be on the lookout for our Priority Shippers - these are our most reliable sellers who provide tracking information. If a seller does not have this stamp of approval, tracking information is not guaranteed.
HOW CAN I CHECK THE STATUS OF MY ORDER?
You will be able to access information about your order within one business day by clicking on the "Track Your Order" link on our homepage or our customer service page. Once your order has been shipped we will email you a tracking number, if available, and you can check the shipping status of your order.
If you experience any difficulty checking your order status on our web site, or if you think there is a mistake in the status, please send an email, and we will look into the problem.
WILL I NEED TO SIGN FOR MY ORDER WHEN IT IS DELIVERED?
No signature is required for Economy Shipping. The shipper will generally leave your shipment in front of your door or with a mail clerk at your residence hall or apartment building. Standard Ground shipments may require a signature, and all Air shipments (2nd Day and Next Day) require a signature for delivery.
WHAT IF I DROP COURSES? CAN I RETURN BOOKS TO YOU?