Privacy

 

Effective 8 April 2009
Updated 16 August 2017

 

1. Introduction
BooksGoat Intellectual Property, LLC, d/b/a BooksGoat (“BooksGoat” or “we”) is committed to protecting your privacy. We have established this Privacy Policy so that you can understand the manner in which we collect and use your information online and the efforts we use to protect your information. Please note that this policy is for the www.booksgoat.com website (the “Site”) only and does not apply to other third party websites that you may link from the Site. Please check the privacy policies on those websites for more information. By using the Site, you agree to the terms of this Privacy Policy and, if you provide us your Personal Information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not provide us any information and do not use the Site. BooksGoat is based in the United States, so any personal information we collect through this site will be transferred to and maintained in the United States. By using this Site and/or providing us with your personal information, you understand and agree that your personal information will be transferred to the United States and subject to disclosures and uses in accordance with U.S. law as described in this Privacy Policy.

 

2. Collection of Personally Identifying Information from or about Children
BooksGoat does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to BooksGoat. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at contact@booksgoat.com

 

3. Personal Information Collected
We recognize the need for consumers to control the use and management of personal information. “Personal information” means information that can be used to identify or contact an individual. This may include, but is not limited to, a first and last name, a physical address, an email address, a student id number, a phone number, and credit card information. If you are visiting our Site to browse or find information about our products or services, you do not need to provide any personal information. If you decide to make a purchase, participate in a BooksGoat promotion or submit a review or comment, however, we collect this information so that we can provide you with the product or service you requested or otherwise identify or contact you for purposes related to your order or participation.

 

4. Automatic Information Collected
Our Site makes use of various technologies to collect information about types and versions of internet browsers used when accessing our Site. This information and information about Internet IP addresses, as well as the date and time web pages are visited, are stored in various security and traffic logs. Our service provider reviews these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. We also use IP addresses to analyse trends in Site usage, administer the site, track user’s movements throughout the Site and gather broad demographic information for aggregate use. Unless we are tracking down a technical problem or we suspect either fraudulent behaviour or illegal conduct we do not trace specific user sessions.

 

5. Personal Information Use
We will not sell or trade your Personal Information to unrelated third parties without your prior consent. We may use information about you, including Personal Information and the information you provide for your on-line transaction and/or online account creation to: (1) allow you to participate in features offered or to provide related customer service, such as responding to questions, complaints or comments; (2) customize content recommendations and offers displayed to you; (3) process a transaction that you initiate; (4) provide you with information, notices, products or services; (5) send you special offers from BooksGoat, its advertisers, or its third-party business partners; (6) improve services and for internal business purposes; (7) contact you with regard to use of the services and, in our discretion, make changes to policies; (8) service your account; and (9) for purposes disclosed at the time you provide your information or otherwise with your consent. We may share your Personal Information with our parent or affiliate companies for the purposes of fulfilling your order or providing services related to your order. We will not ask you for your Personal Information, account username, and password, or any of your credit or debit card information via email or text message, and you will not provide such information via email or text message. We will have no responsibility for any misuse of such information if you provide such information via email or text message. In addition, we may share your Personally Information with any third-party, without your consent or approval and without notice to you, (i) as incident to a corporate sale, merger, reorganization, dissolution, bankruptcy or similar event, (ii) under circumstances we believe reasonably necessary to protect the personal safety of our employees, users of the Site, or the public, (iii) to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our published policies, or (iv) as is otherwise described in this Privacy Statement.

If you wish to change your password you can do so at any time through the 'Edit Profile' section of the site.

 

6. Authorization
When you successfully submit a purchase order or open an account, you will receive confirmation from our system. As your order status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. When you open an account or place an order on our Site, you also authorize us to send you emails and/or SMS text messages that include information about discounts, deals and products. You may unsubscribe from these communications at any time and any such communication will include instructions for opting out of future mailings.

 

7. Third Parties
We partner with third parties to provide various products and services. When you sign up for these services or products, we will share only the Personal Information that is necessary for the third party to provide the product or service to you. For example, we may need to provide your address to a wholesaler or a shipping company that will ship a product directly to you. We take reasonable steps to ensure that these third parties are obligated to protect your Personal Information on our behalf. We will only transfer the information to the extent necessary to provide the requesting information, service or product to you, although we may release Personal Information if we are legally required to do so. If we are legally compelled to release Personal Information to a third party, we may or may not notify you of this release.

 

8. Information Control
Your customer profile is accessible from our Site and you may update it at any time. Our Site provides you with the ability to change your phone numbers, physical addresses, and email address information stored in your profile. You may also write to us at the address listed at the bottom of this policy to request that we make the change for you.

 

9. Supplemental Technologies
Our Site uses cookies, session identifiers, JavaScript™, and browser detection technology to provide consumers with a more pleasant online experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling them, especially in the case of JavaScript™, may prevent you from viewing some web pages. Note that the cookies we use do not place any personally identifiable information on your computer. Our Site also does not participate in Ad Networks or use Web Bugs/Web Beacons to track consumer activity.

 

10. Confidentiality and Security
We take reasonable steps to ensure that your information is protected. On our Site, we use commercially reasonable security standards as used in the industry when collecting your Personal Information. Our Site is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access to your Personal Information to those employees or agents who we believe have a reasonable need to use the information to provide products or services to you, or to perform their jobs.

 

11. Secure Online Ordering
We have gone to great lengths to protect the security and validity of your credit card transaction. Our order forms are encrypted by our secure server to guarantee that the information can be read by us only. It will appear as indecipherable gibberish if the data is intercepted by an unauthorized source. We use commercially reasonable security standards as used in the industry to guard information. Today's web browsers support our security protocol, including Firefox, Microsoft Internet Explorer and others. Our security standards have been certified by VeriSign, an industry leading independent authority.

 

12. How to tell it’s Secure
There are a couple of ways to tell if the information you are receiving is coming from a secure server. 1. Check the security icon. Most browsers use a key (Firefox) or padlock (Microsoft Internet Explorer). An unbroken emblem indicates a secure browser. 2. Check the URL field of your browser. With a secured server the address will begin with https:// instead of the usual http://.

 

13. Notifications
You are responsible for providing valid contact information and for updating it when your contact information changes. We may, depending on the importance and urgency of the notification, choose to contact you via email, telephone or postal mail. When doing so, we will use the phone number and/or address associated with your account or transaction.

 

14. Terms and Conditions
Please review our Terms and Conditions that also govern your visit to the Site and has additional information relevant to personal information.

 

15. History
A privacy policy was established for this Site in August, 2017. We may periodically makes changes to the policy to reflect additions or changes to our practices. You may review the current policy at any time by returning to this web page.

 

16. Compliance
This privacy policy complies with ecommerce industry best practice guidelines and with California's Privacy Protection Act of 2004. If you have any questions or concerns about this policy please contact us using the information provided below.

 

17. Contact
For inquiries about the Privacy Policy
email us: contact@booksgoat.com