Healthcare Operations Management (4th Edition)

By Daniel B. McLaughlin & Julie M. Hays

Healthcare Operations Management, Fourth Edition, is a comprehensive guide to the principles and tools used to manage healthcare delivery systems efficiently and effectively. Published by Health Administration Press, this widely adopted text bridges operations management theory with real-world healthcare applications.

The 4th Edition integrates updated case studies, process improvement strategies, quality management frameworks, and performance measurement tools tailored to hospitals, clinics, and integrated health systems. It provides practical insights into managing patient flow, capacity planning, service quality, and financial performance.

What This Book Does

This book equips healthcare leaders and students with analytical tools and managerial frameworks to optimize healthcare operations, improve quality outcomes, and enhance organizational performance.

Key Features of the 4th Edition

• Application of operations management principles to healthcare
• Coverage of process improvement and Lean methodologies
• Capacity planning and patient flow management strategies
• Quality measurement and performance evaluation tools
• Updated healthcare case studies and real-world examples

Who Should Use This Book?

• Healthcare administration students
• Hospital and clinic managers
• Health systems executives
• Graduate students in health services management
• Healthcare consultants and analysts

Why It’s Essential

• Industry-standard healthcare operations textbook
• Combines analytics with practical management insight
• Supports data-driven decision-making
• Widely adopted in MHA and health administration programs

A definitive guide to managing healthcare operations effectively.
Order today from BooksGoat and strengthen your healthcare management expertise.

Product Details

• ISBN-13: 9781640553071
• Edition: 4th
• Authors: Daniel B. McLaughlin; Julie M. Hays
• Publisher: Health Administration Press
• Format: Paperback
• Condition: New
• Availability: In Stock
• Price: $— (Free Shipping)

Table of Contents (Highlights)

• Foundations of Healthcare Operations
• Process Analysis and Improvement
• Capacity Planning and Scheduling
• Quality and Performance Management
• Supply Chain and Resource Allocation
• Financial and Operational Metrics

FAQs

• Is this used in MHA programs?
  Yes. It is widely adopted in healthcare administration and MHA courses.
• Does it include Lean and process improvement concepts?
  Yes. The 4th Edition includes process improvement and quality management frameworks.
• Is it practical or theory-heavy?
  It balances operations theory with real-world healthcare applications.